Practical information
Frequently asked questions
We have prepared answers to the questions our guests ask most often. Here you will find the key information about arrival, accommodation, wellness and dining.
Arrival and parking
How does parking and access to the hotel work?
As a hotel guest, you can drive directly to the hotel all year round. A large parking area is located right in front of the main building. For direct bookings, parking is included in the price of your stay.
Are snow chains needed in winter?
The road to the hotel is regularly maintained, but we are located at an altitude of over 1,200 metres. During the winter months, we strongly recommend carrying snow chains. In heavy snowfall, they may be necessary.
Is there public transport to the hotel?
Yes. A regular bus service runs from the centre of Špindlerův Mlýn to the hotel. The bus stop is only a few metres from the hotel entrance.
Accommodation and rooms
What is the difference between the main building and the annex?
The main building houses the reception, restaurant, lobby bar, wellness centre, massages and children's corner. The annex is located approximately 70–100 metres from the main building and contains hotel rooms only. It is a good choice for guests who prefer a quieter part of the hotel.
What time are check-in and check-out?
Your room will be ready from 2:00 PM on the day of arrival. On the day of departure, please vacate the room by 10:00 AM. If you need an earlier arrival or later departure, please contact reception; availability depends on current occupancy.
Wellness and relaxation
Is wellness included in the price of the stay?
For direct bookings of at least 2 nights, 1 hour of wellness access per day is included in the price of your stay. The wellness centre is normally open daily from 9:00 AM to 9:00 PM.
Do massages need to be booked in advance?
Demand for massages can be high, especially during the main season. We therefore recommend booking your massage before arrival to increase the chance of getting your preferred time.
Dining
Are breakfast or half board included in the price?
The basic room rate usually includes a buffet breakfast. Half board can be added to your booking. Dinner is served as a set menu or buffet depending on hotel occupancy. The exact meal plan is always shown in the specific offer during booking.
Do you offer meals for guests with allergies or for vegetarians?
Yes. Our kitchen can accommodate selected dietary requirements, including gluten-free, lactose-free and vegetarian meals. Please let us know in advance, ideally when making your reservation.
Staying with children and pets
Is the hotel suitable for families with children?
Yes. There is an indoor children's corner in the main building. A baby cot and a high chair in the restaurant can also be provided on request.
Can I bring a dog?
Yes, pets are welcome by prior arrangement. A pet fee applies according to the current price list. Dogs should be kept on a leash in common areas and are not allowed in the wellness area.
Didn't find what you were looking for?
Contact us. We will be happy to answer any additional questions by phone or email.
