Terms & Conditions + GDPR

EET information duty

Under the Czech Act on the Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, the seller must register the received sale with the tax administrator online; in the event of a technical failure, no later than within 48 hours.

Processing of personal data

Protection of personal data under Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

We greatly appreciate your trust and pay maximum attention to protecting personal data against unauthorized handling – we use the highest security standards.

Hotel Špindlerova Bouda (hereinafter the “Hotel”) fully respects your privacy and acknowledges your concerns regarding the confidentiality of information you provide when using this and other websites, especially during online booking, or during the check-in process and completion of the registration form at the main hotel reception.

The Hotel hereby undertakes that it will not provide your personal data to third parties. Personal data entered by you such as first name, last name, address, email address, phone number, etc. will not be distributed or sold to any other company for any purpose. Information you provide will be considered confidential and will be used only internally within our company.

To protect against loss, misuse or alteration of information obtained from you on our website or registration forms, we have internal rules and processes in place.

All information contained on the Hotel’s website, including design, graphics and text, is the property of the Hotel and is protected by copyright. All other trademarks, company names, product names and logos displayed on the website are the property of their respective owners.

Hotel Accommodation Rules

(including hotel fire safety rules)

1. Every hotel guest is obliged to comply with these accommodation rules.
2. The Hotel provides accommodation services to guests in the scope and under the conditions stipulated by Act No. 89/2012 Coll. (the Civil Code), as amended.
3. The guest becomes entitled to accommodation upon receiving written confirmation and after paying the deposit by the due date. If payment cannot be made, the Hotel is entitled to require a payment card guarantee. The Hotel may hold a card payment up to 100% of the price of the ordered services in accordance with the valid terms and conditions and cancellation policy.
4. If the guest requires payment by invoice (e.g., FKSP fund / tax relief, etc.), they must request it in writing before the stay begins and include all details necessary for issuing such document. If requested later, the Hotel may refuse and/or may require financial compensation for administrative work up to CZK 2,000.
5. If the guest accidentally sends a higher amount than required by the Hotel, the guest is entitled to a refund reduced by any costs incurred (e.g., payment processing fee). The refund will be returned to the account from which the funds were received. Alternatively, the overpayment may be used for hotel services by agreement.
6. The Hotel accommodates only a guest who is properly registered, i.e., completes the registration form in accordance with GDPR (Regulation (EU) 2016/679 of 27 April 2016).
7. Under GDPR, the Hotel has the following legal grounds and obligations on the basis of which it requests personal data from guests (i.e., the guest completes the registration form) and it is not necessary to request consent:
   1. Legal obligation: Act on the Residence of Foreign Nationals in the Czech Republic; Act on local fees.
   2. Performance of a contract: an accommodation contract or measures taken prior to entering into a contract at the request of the data subject (hotel guest) → creating a reservation.
   3. The guest has the right, in relation to personal data, to contact us at any time and ask what personal data we process and for what purpose.
   4. The guest has the right to object to the processing of their personal data or request that we stop processing it, unless there is another legal basis as stated above.
8. Under GDPR, the Hotel has a legitimate interest in protecting hotel property and the safety of employees and guests and therefore uses a CCTV system. Recordings are stored for 3 days and secured to the highest standards, as described in the Hotel’s internal policy for personal data protection.
9. After completing the registration form and paying for ordered services in full, the guest receives a card/key to the hotel room. From this moment, only the guest(s) has access to the room. Staff access to the rented room is limited to the necessary scope to fulfill the accommodation conditions (mainly housekeeping and minor repairs).
10. A fee of CZK 100 is charged for the loss or destruction of one card/key.
11. Neither the guest nor the accommodation provider is entitled to allow other persons to use the room who are not registered on the registration form for that room type. To ensure maximum privacy, restrictions on staff entry can be agreed.
12. On the day of arrival, the room is available from 14:00. Latest check-in is possible until 21:00; after that the entitlement to accommodation expires without compensation. The guest must vacate the room by 10:00 on the last day. If not, the Hotel may charge for the following day according to the price list.
13. In special cases (e.g., room failure, late arrival, etc.) the Hotel may offer alternative accommodation; however, it must not differ substantially from the confirmed booking. Alternative accommodation means a room of a different category and/or adequate substitute accommodation in another facility. The Hotel will not compensate the guest for such change nor require any surcharge for price difference.
14. Guests must observe quiet hours in the Hotel from 22:00 to 06:00.
15. Dogs and other animals may be accommodated only with the Hotel’s consent and provided the guest proves their good health condition. The guest bears full responsibility for the animal’s behavior and must compensate any damage caused. The fee for an animal is charged according to the price list. In case of noise or damage, the Hotel reserves the right to terminate the reservation immediately without refund. Termination does not affect the obligation to pay for nights already stayed. Animals must be on a leash or in a protective cage and must wear a muzzle. Dogs are not allowed in apartments and De Luxe rooms. Failure to declare a dog is penalized CZK 10,000 + payment for the stay and a deposit.
16. Without management consent, it is not allowed to move furniture, perform repairs, or make any interventions in the electrical network or other installations in rooms or common areas.
17. It is forbidden to use personal electrical appliances without a valid inspection according to ČSN 331610 and 331600.
18. It is strictly forbidden to use personal kettles, toasters, hair irons/curlers, portable heaters, infrared heaters, cookers, clothes irons, amplifiers and speaker systems, high-power appliances, and appliances whose accessible surface temperature can cause a fire.
19. Smoking and any handling with open fire is strictly prohibited throughout the Hotel (except the restaurant terrace) under a fine of CZK 5,000.
20. Electronic cigarettes and IQOS are also prohibited inside the building.
21. All room equipment may be used only by a properly registered guest. The guest must lock the room when leaving.
22. For safety reasons, children under 12 must not be left unattended in rooms or other hotel areas.
23. The legal guardian is responsible for children’s injuries or damage caused by children.
24. In case of illness or injury, the Hotel must arrange medical assistance and/or transport to hospital. Any transport costs are paid in full by the guest.
25. If the guest does not inform the Hotel sufficiently in advance (in the booking form or written communication) about allergies or other limitations, the Hotel may not take them into account later.
26. For claims/complaints and discrepancies, the Hotel will rely only on written communication with the guest.
27. When using hotel facilities (playgrounds, kids corner, wellness, etc.), the guest must familiarize themselves with and comply with the operating rules of the respective area, and act to prevent damage to health or property.
28. The guest is liable for damage to hotel property and must pay for all damage against an issued document.
29. The guest may connect devices via cable or Wi-Fi to the hotel network in rooms and common areas. The guest must not use the connection for illegal activities and must not attack or modify hotel network security. The network is protected by a firewall and isolated by VLAN; the Hotel accepts no liability for damage to the guest’s computer. The Hotel recommends using your own firewall.
30. If the guest forgets items at the Hotel, the Hotel will store them for 14 days for collection or send them to the guest’s address upon written consent. The Hotel will require reimbursement of related costs, which will be communicated in advance. The Hotel will handle only items that do not carry racial/sexual content or otherwise violate moral values.
31. If the guest grossly violates the accommodation rules, management has the right to withdraw from the contract and terminate accommodation services before the end of the agreed period without compensation.
32. Everyone must act to prevent fire hazards and not endanger life, health, animals or property. During firefighting, natural disasters and other emergencies, everyone is obliged to provide reasonable personal assistance unless it would expose them or a close person to serious danger.
33. Storing flammable substances near electrical appliances or heaters is prohibited for fire safety reasons.
34. Damaging or misusing fire extinguishers and other fire protection equipment is prohibited.
35. In case of fire, everyone must immediately report it to the reception and/or call emergency services according to fire alarm instructions. Between 22:00–07:00, a notice at reception contains the phone numbers of on-call management staff.
36. Evacuation is managed by hotel management or the on-duty reception employee.
37. The person managing evacuation checks the number of evacuated persons according to the guest book list.
38. Evacuated persons will gather in an open area at a safe distance from the fire.
39. Guests have in-room safes available. A safe at the reception is available for valuables. The Hotel is not responsible for valuables that the guest did not deposit in the reception safe. The Hotel is not responsible for items left unattended in common areas.
40. The minibar is refilled on request and checked/refilled daily by housekeeping. Guests are asked to report minibar consumption and pay at reception upon departure. If not reported, we reserve the right to invoice minibar consumption retroactively. Late complaints are not accepted.
41. The Hotel assumes no responsibility for any damage to a vehicle by merely providing a parking space.
42. The Hotel, as the seller, provides restaurant table reservations free of charge only for accommodated guests. For reservations for non-accommodated guests, the Hotel may require a deposit up to CZK 5,000. The deposit can cover the bill, cancellation fee or damage. The reservation must be made in writing and approved by the hotel manager. If the client cancels later than 48 hours before the agreed reservation, the deposit is forfeited to cover incurred costs. If the guest has not paid the deposit yet, an invoice for restaurant services will be sent. The deposit is forfeited if the organizer cancels the event without prior agreement. In case of non-payment of the invoice and breach of conditions, the guest will be invited to pay three times; each reminder is charged CZK 2,000. If payment is still not made after three reminders, the Hotel will seek a payment order in court and will also claim legal services of CZK 2,500 for each started hour.
43. The seller is obliged to accept a complaint in any establishment where acceptance is possible with regard to the assortment of goods/services, or at the registered office/place of business. The only exception is the situation under § 2172 (second sentence) of the Civil Code where the seller designated another person for repair (service center) in the written confirmation of obligations from defective performance; then the buyer asserts the right to repair with that other person.
44. Complaints and suggestions for improving hotel services can be submitted to the receptionist during operating hours, the on-duty manager, or the hotel director on weekdays from 10:00 to 16:00. Written submissions can be sent to: Hotel Špindlerova Bouda, Špindlerův Mlýn 108, 543 51 Špindlerův Mlýn. Email: info@spindlerovabouda.cz
45. During the heating season, the Hotel follows Decree No. 194/2007 Coll., which prescribes calculation temperatures for hotels and restaurants. During 06:00–07:00, 09:00–10:00, 13:00–14:00, 16:00–17:00 there is an electricity outage and the temperature may briefly drop below the recommended limit:
    • Guest rooms: 20°C
    • Bathrooms: 24°C
    • Hotel lobbies, meeting rooms, dining rooms, halls: 20°C
    • Main staircase: 15°C
    • Kitchen: 24°C
    • Auxiliary rooms/corridors/toilets: 15°C
    • Secondary staircase: 10°C
46. The Hotel, as the seller, informs consumers (in accordance with § 14 of Act No. 634/1992 Coll., on consumer protection) about the possibility of out-of-court dispute resolution via the Czech Trade Inspection Authority (Česká obchodní inspekce), with registered office Gorazdova 1969/24, Praha 2, 120 00.

Personal data processing (GDPR) – details

These are data you provide at the reception during check-in for entry into the Guest Book, or via the order form on our website. The data is recorded in the Hotel’s information system for the duration of your stay and for the period required by law for fulfilling legal obligations towards the Municipal Office, Foreign Police and the Tax Office.

To simplify accommodation and records of returning guests, we also store it for your possible future visit. We do not use personal data to send informational emails and offers.

You have the right to access, rectification, erasure, restriction of processing, objection, withdrawal of consent and lodging a complaint.

2 • Table of personal data processing

3 • Notes on the table and processing

Legal bases are the lawful grounds for processing defined by GDPR (Articles 6 and 9).

Retention period means how long we are entitled or obliged to process and store your data.

Recipients show who we share the data with. If “None”, we do not share it with anyone.

Source indicates from whom we obtained the personal data. If “Data subject”, we obtained it directly from the person concerned.

We do not intend to transfer your personal data outside the EU or to any international organization.

Where processing is based on “Entering into / performance of a contract”, we need your personal data to enter into the contract and perform it; without it, the contract cannot be concluded.

Where processing is based on “Legal obligation”, we must process your personal data under statutory requirements for the period set by law and during that time we must not restrict or erase such processing.

We will process your personal data only for the purposes stated in the table.

4 • Data subject rights explained

As a data subject (a natural person whose data is processed), you have the following rights regarding your personal data:

5 • How to exercise your rights

If you want to exercise any of these rights, you can submit a request as follows:

• At the hotel reception: Your identity will be verified using an ID document, and a request will be recorded with you and a processing deadline provided. Without identity verification, the request cannot be accepted. Upon completion, you will receive written notification at reception (after identity verification).
• Electronically: Send your request to info@spindlerovabouda.cz with a valid electronic signature. Without identity confirmation via electronic signature, the request cannot be recognized.

Actions related to exercising data subject rights are free of charge. However, if requests are manifestly unfounded or excessive, we are entitled to charge a fee corresponding to administrative costs or refuse to comply with the request.

Requests must include:

1. Identification data – first name, last name, date of birth
2. Which right you are requesting – see “Data subject rights explained”
3. Specification of the request – e.g., in the case of rectification, the correct data
4. Phone number – for clarification and agreement on next steps

If there are doubts about identity verification, we may request additional information to confirm identity.

6 • Cancellation policy for online reservations

By confirming the reservation and paying the deposit, the guest agrees to the general contractual terms of Špindlerovka s.r.o.

As a stay guarantee, we require a deposit of 30% of the total stay amount; for New Year’s Eve stays we require a 50% deposit. The remaining amount is paid upon arrival at the reception in cash or by card, or in advance by bank transfer.

If the stay is cancelled, the deposit is forfeited in favor of the Hotel and the entitlement to a refund ceases. The following cancellation fees apply to these deposits:

• 180–21 days before arrival – 30% of the accommodation price
• 21–14 days before arrival – 50% of the accommodation price
• 14–7 days before arrival – 70% of the accommodation price
• 7–0 days before arrival – 100% of the accommodation price

Changes to the reservation

i.e., change in the number of persons, days or rooms.

Changes without penalties can be made up to 30 days before arrival.

Changes made less than 30 days before arrival do not affect a reduction of the total price.

Cancellation when deposit/full amount is paid in advance by bank transfer

This cancellation must be made only in writing (by email); the reservation department will confirm in the same manner. If cancellation fees are lower than the already paid deposit or total payment, the difference is refunded by transfer back to the account.

Restaurant terms and conditions (Hotel Špindlerova Bouda)

1. Reservations and restaurant capacity

Hotel Špindlerova Bouda prioritizes hotel guests when filling restaurant capacity. In case of full occupancy, guests without reservations may be denied entry or may not be guaranteed timely seating and service.

2. Group reservations

Groups of more than 8 persons must announce their visit in advance.

Without prior arrangement, available capacity and timely seating cannot be guaranteed.

3. Invoicing to Company ID (IČO)

If the guest requests an invoice issued to IČO for consumption over CZK 10,000, this request must be announced in advance, no later than before consumption begins. If not announced in time, only a standard receipt will be issued and retrospective invoicing will not be possible.

4. Deposits for group reservations

The Hotel reserves the right to request an advance payment or deposit when booking a group event. The amount will be determined individually according to the event and number of persons. If a group reservation is cancelled less than 48 hours before the agreed date, the Hotel reserves the right not to refund the advance payment.

5. Guest rights and obligations

• The guest must comply with the restaurant operating rules and follow staff instructions.
• The guest is responsible for damage to restaurant equipment.
• The guest must not bring and consume their own food and beverages without prior consent of the operator.

6. Consumer protection and dispute resolution

Complaints and claims are accepted by the restaurant staff, the manager or hotel management in person, or in writing to the hotel address, or by email: info@spindlerovabouda.cz.

Parking area operating rules (Hotel Špindlerova Bouda)

Introductory provisions

Parking operator: Špindlerovka s.r.o., registered office Špindlerův Mlýn 264, 543 51, Company ID (IČO): 01950410 (the “Operator”).

These operating rules regulate the use of a private parking area operated by Hotel Špindlerova Bouda (the “Parking”) located in the Krkonoše National Park (KRNAP). The Parking is intended exclusively for hotel customers and other authorized users.

By entering the Parking, a private law relationship arises between the user and the Operator, and the user agrees to these rules. Ignorance of the rules is no excuse.

1. General rules for parking passenger cars

1. Parking is permitted only after payment of the parking fee.
2. The parking fee must be paid without delay after parking at the reception of Hotel Špindlerova Bouda.
3. Proof of payment must be placed visibly behind the vehicle’s windshield for the entire duration of parking.
4. Parking without payment is a breach of these rules. In such case, the user must pay a contractual penalty of CZK 5,000, payable on the basis of the Operator’s written request.
5. An attempt to leave without paying the fee or penalty may lead to legal enforcement; all costs (e.g., legal services, court fees) will be added to the outstanding amount.
6. The user must follow these rules and the instructions of the parking staff. Breach may lead to expulsion from the Parking.
7. The following is prohibited in the Parking:
   • Drifting, performing dangerous maneuvers or compromising safety.
   • Creating excessive noise.
   • Carrying out repairs, polluting the area, siphoning or discharging liquids.

2. Rules for parking caravans

1. Caravans are subject to all rules stated in Section 1.
2. Discharging grey water, chemical toilet waste or other waste substances is prohibited. A breach will be sanctioned by a contractual penalty of CZK 10,000 and may lead to immediate expulsion.
3. Using open fire, grilling, setting up tents/gazebos or expanding facilities beyond the parking space is prohibited.
4. Caravans must not occupy more parking spaces than designated or block traffic.
5. Connection to infrastructure (e.g., electricity) is possible only with the Operator’s consent.
6. Overnight stays in caravans and vehicles are prohibited unless written consent is granted by the Operator.

3. Sanctions and debt recovery

1. Breaches of these rules will be considered a violation of operating conditions.
2. Unpaid fees/penalties/other charges will be enforced legally. The debtor pays recovery costs.
3. The Operator reserves the right to temporarily immobilize the vehicle using a technical device (e.g., wheel clamp) until obligations are settled.

4. Visitor obligations

Each user is obliged to:

• Comply with these rules and staff instructions.
• Maintain cleanliness and dispose of waste only in designated bins.
• Behave considerately toward others.
• Respect the natural environment of KRNAP.

5. Additional provisions

1. The Parking is located in the protected area of KRNAP. Users must comply not only with these rules but also with the KRNAP visitor rules. Violations will be reported to the competent nature protection authorities.
2. The Operator is not liable for damage caused by natural events, third parties, theft, vandalism or other circumstances beyond the Operator’s control. Parking is at the user’s own risk.
3. The user must secure their vehicle against theft and must not leave valuables inside.
4. The Parking is monitored by a CCTV system. Recordings are stored in accordance with personal data protection law and may be provided to competent authorities in case of an incident.
5. The controller of personal data processed via CCTV is the Operator.
6. All legal disputes related to the Parking operation are governed by the laws of the Czech Republic.

This English version is a translation of the Czech original. In case of discrepancies, the Czech wording may be considered decisive for legal purposes.